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Privacy Policy and Data Use

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Last Updated: July 19, 2025​

​Your privacy is important to us. This section describes how we collect, use, and share your information.

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  • Information We Collect: We collect various types of information to provide and improve our Service, including:

    • Personal Identifying Information: Such as your name, address, phone number, and email address, provided when you book a repair or contact us.

    • Device Information: Details about your device, including its IMEI, serial number, model, operating system, and diagnostic data necessary for repair.

    • Payment Information: Details required to process your payments for services rendered.

    • Website Usage Data: Information about your interaction with our website, which may include your IP address, browser type, operating system, and Browse behavior, collected through cookies and similar technologies.

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  • How We Use Your Information: We use the collected information for purposes including:

    • Providing and managing our repair services, including communication about your repair status.

    • Processing payments and managing your account.

    • Improving our website and services.

    • Analyzing website usage and marketing effectiveness.

    • Complying with legal obligations.

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  • How We Share Your Information: We may share your information with third parties in the following circumstances:

    • Shipping Companies: We share necessary customer information (like name and address) with shipping companies to facilitate the delivery of your device.

    • Manufacturers and Part Suppliers: In specific instances where it's required to guarantee the functionality of your device after repair, we may share relevant device information with device manufacturers or part manufacturers.

    • Analytics and Marketing Partners: We share non-personally identifiable website usage data with analytics providers (like Google) and our marketing partners to understand website traffic and improve our advertising efforts. Please note that in this process, customers are not specifically identified.

    • Legal Compliance: We'll cooperate with local law enforcement when presented with valid warrants or legal requests, to the extent required by law and no more.

    • Service Providers: We may share information with third-party service providers who perform functions on our behalf, such as payment processing, but only to the extent necessary for them to provide their services.

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  • Data Security: We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is entirely secure, so we can't guarantee absolute security.

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